Privacy Policy
Effective Date: 1 September 2025
At Sugar and Spice, accessible from https://sugarnspiceonline.co.za, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
By using our website, you agree to the terms of this Privacy Policy.
- Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (processed securely via third-party providers)
- Cookies and usage data (e.g., pages visited, time spent on site)
- How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Communicate with you (e.g., order updates, promotions)
- Improve our website and customer service
- Send newsletters or marketing emails (with your consent)
- Detect and prevent fraud or security issues
- Comply with legal obligations
- Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Understand how you use our site
- Remember your preferences
- Enable shopping cart functionality
- Improve overall user experience
You can adjust your cookie preferences in your browser settings.
- Third-Party Services
We may use third-party service providers such as:
- Google Analytics (to analyze website traffic)
- Payment gateways (to securely process transactions)
- Email marketing tools (to send updates and promotions)
These providers have their own privacy policies and only collect information necessary to perform their services.
- Children’s Privacy
Our website is accessible to users of all ages, including children under 13. However, we do not knowingly collect personal information from children without parental consent.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at admin@sugarnspiceonline.co.za.
- Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
- Your Data Protection Rights (POPIA Compliance)
In accordance with the Protection of Personal Information Act (POPIA) in South Africa, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal data
- Withdraw consent for processing (where applicable)
- Object to certain uses of your data
To exercise any of these rights, contact us at admin@sugarnspiceonline.co.za.
- Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
- Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Sugar and Spice
1 Smuts Avenue, Vereeniging, South Africa
Cell: +27 67 232 7233
Email: admin@sugarnspiceonline.co.za